Are the products on your website organic?
Yes, all of the baby clothes
(NB to 24M) featured on our website are made of 100% organic cotton.
Do you use flame retardants?
We do not treat our clothing with any chemical flame retardants. Instead, the luxurious weight of our breathable cotton, coupled with the tailored and snug fit of our clothing, makes our garments naturally flame retardant and meets the Consumer Product Safety Commissioner's (CPSC) standards. According to the CPSC, snug-fitting clothing "does not ignite easily and, if ignited, does not burn readily because there is little oxygen to feed a fire. Snug-fitting garments need not be flame resistant because they are made to fit closely against a child's body."
How would you describe the fit of your garments? (Size chart)
Our clothing is quite true to weight, and is designed to be form-fitting and tailored to the body. Since cotton shrinks after the first machine wash/dry, we account for this shrinkage by cutting our clothing slightly longer than intended, so that they
shrink down to the correct size.
You may notice that some of our garments say 12-16 lbs. for sizes other than 3-6m as indicated on our size chart. Please rest assured that this is just a misprint. Unfortunately, we had a huge production batch that all came in with 12 to 16 pounds listed regardless of the actual size of a garment. However, the garments are the correct size and are intended for the weights listed here.
Should I choose NB/Preemie 0-3 Months? Help!
Our newborn/preemie size is intended for 4 to 7 pound babies, and fits quite accurately. Our 0 to 3 months size is intended for 7-12 lbs. and while definitely longer and a little bit roomier than NB, still offers a nice tailored fit in the torso and arms.
That said, all of our clothing is cut a little long to account for the shrinkage that will occur after first machine wash and dry since it is organic cotton with no synthetic blends. If you are looking for a form-fitting coming home outfit or newborn photos outfit, we recommend the newborn size, with the understanding that you might need to line dry it if you feel that it is going to be too small for your baby once machine washed/dried. Otherwise, if you have other children who were born bigger than 7 pounds, we would recommend going with size 0 to 3 months as it will last longer than the newborn size. It's really a preference as to what you are hoping to use it for (immediate for versus longer-term fit). :-)
We hope this helps!
What's the difference between white, beige, and stone?
White is a pure, clean white. Beige is a cream-colored hue. Stone is a very light shade of khaki (and is found in all 6 of our 3-tone stripe colorways). All three of these gender-neutral colors are beautiful and complement all of our other solid colors.
EVERYTHING on your site is so cute! What are the essentials that I should buy for new baby?
What methods of payment do you accept?
Visa, Mastercard, and PayPal.
If I received a gift certificate/voucher, do I have to use it all at once?
No, but we will need to issue you a new voucher number for any balance you have left as our system will only recognize a voucher number once. Typically, you will receive an email with a new voucher number within 48 hours. Need it sooner? Simply contact us
What are your shipping fees?
We always offer $6 flat rate shipping for domestic orders anywhere within the U.S. International orders are based on order amount and range from $24 to $60. Click here
for more detailed information. For expedited service, we will contact you ASAP with
shipping options/rates so you can decide what will work best for you before your order is billed/shipped.
What mail services/providers do you use?
For domestic orders, we use both UPS and USPS (at our discretion) based on package size, weight, and contents. We always aim for the fastest shipping and most reliable service for each package. For international orders, we use USPS First-Class Mail or
Priority Mail, depending on package size/weight.
I just submitted my order, how long will it take to reach me?
Our goal is to ship your order same-day, if possible, because we know you're little one is waiting for it!
However, depending on what time your order was placed and how busy we are, your order may take 1-3 business days to ship from the time you submit it.
Domestic orders typically arrive within 1-5 business days once the package has been shipped, while internatinal orders may take 2-5 weeks.
We strongly encourage international customers to shop locally through one of our authorized retailers
Orders placed during promotion/sale periods or during the holidays may take longer to pack/ship out, so if you need it sooner,
please give us a call at 818-992-9911
shoot us an email at email@example.com
and we can discuss expedited options.*
*We are sorry, but international orders cannot be expedited due to customs and differing postal service policies and transit times around the globe.
Do you offer discounts for first-time customers?
While we don't have a particular discount offer for first-time customers, we do have several opportunities for you to save year-round! The first Thursday of each month is Big Find Thursday, where you can purchase a grab bag of 3-4 "surprise" items (based
on your size choice) for only $40. We also host 24-hour FREE-for-ALL Giveaways on Facebook & Instagram every Tuesday morning starting at 9:30 PST. Subscribe to our newsletter
so you can stay up-to-date on all of our promotions!
What is your return policy?
Any unused products may be returned or exchanged within 14 days of the order date* on your invoice, as long as the packaging and/or hangtags are still intact.
Please call us at 818-992-9911
or email us at firstname.lastname@example.org
for a return authorization number prior to sending back your item(s).
* Orders placed between January 10 and February 28, 2018 are only eligible for exchange (NO REFUNDS) due to our Golden Rattle promotion.