Frequently Asked Questions
Are the products on your website organic?
Yes, unless otherwise stated, all of our products are made of 100% organic cotton that is GOTS certified. We also only use GOTS-certified dyes, trims, and snaps/zippers that are lead-free, chrome-free, and nickel-free.
Where are L'ovedbaby products made?
Our cotton is sourced in India, where our products are ethically made in GOTS-certified factories that are regularly monitored not only for their organic production processes, but also for their ethical and fair treatment of all workers. For more information about our fabric and production process, please see Our Materials.
Do you use flame retardants?
We do not treat our clothing with any chemical flame retardants. Instead, the luxurious weight of our breathable cotton makes our daywear naturally flame retardant to meet the Consumer Product Safety Commission's (CPSC) standards. And our PJs designed to be comfortably snug to comply with CPSC standards for sleepwear.
How would you describe the fit of your garments? (Size chart)
Our clothing is quite true to weight, and is designed to be form-fitting and tailored to the body. Since cotton shrinks after the first machine wash/dry, we account for this shrinkage by cutting our baby clothing slightly long, so that it shrinks down to its intended fit.
|0-3 Months||7-12 lbs.|
|3-6 Months||12-16 lbs.|
|6-9 Months||16-19 lbs.|
|9-12 Months||19-22 lbs.|
|12-18 Months||22-25 lbs.|
|18-24 Months||25-28 lbs.|
Should I choose Preemie-NB or 0-3 Months? Help!
Our preemie/newborn size is intended for 4-7 pound babies, and fits quite accurately and is perfect for a full-term baby who weighs approximately 7-8 lbs at birth, or for twins or smaller babies. Our 0-3 months size is intended for 7 to 12 lbs. and while definitely longer and roomier than the newborn size, it still offers a nice and comfortable fit for a brand new baby.
We recommend getting both sizes as the preemie/newborn size is perfect for a take-me-home and for newborn photos. You'll love it!
What's the difference between white, buttercream, stone and oatmeal?
White is a pure, clean white. Buttercream is a cream-colored hue, similar to the color of butter. Stone is a very light shade of khaki. And Oatmeal, the darkest of these four neutrals, is a light shade of latte. All of these gender-neutral shades are beautiful and complement all of our other solid colors.
EVERYTHING on your site is so cute! What are the essentials that I should buy for new baby?
We recommend our "Essential Eight" body styles:
...and our amazing 4-in-1 Nursing Shawl and Burp Cloths, of course!
What methods of payment do you accept?
- American Express
- Apple Pay
If I received a gift card, do I have to use it all at once?
No — you can use as much of it as you'd like, whenever you'd like.
What are your shipping fees?
We currently offer free shipping for domestic orders of $75+ anywhere within the United States. Shipping for International orders is based on order amount. Please see our Shipping Policy for more detailed information. For expedited/next day service, we may contact you with shipping options/rates so you can decide what will work best for you before your order is shipped (additional charges may apply).
What mail services/providers do you use?
For domestic orders, we use both UPS and USPS (at our discretion) based on package size, weight, and contents. We always aim for the fastest shipping and most reliable service for each package. For international orders, we use USPS, UPS and DHL.
I just submitted my order, how long will it take to reach me?
Our goal is to ship your order same-day, if possible, because we know your little one is waiting for it! However, depending on what time your order was placed and how busy we are, your order may take 3-5 business days to ship from the time you submit it. Domestic orders typically arrive within 1-5 business days once the package has been shipped, while international orders may take 2-6 weeks. We strongly encourage international customers to shop locally through one of our authorized retailers. Orders placed during promotion/sale periods or during the holidays may take longer to pack/ship out, so if you need it sooner, please give us a call at 818-992-9911 or shoot us an email at firstname.lastname@example.org and we can discuss expedited options.*
We are sorry, but international orders cannot be expedited due to customs and differing postal service policies and transit times around the globe.
Do you offer discounts for first-time customers?
We do have a 15% discount code for customers who sign up for our newsletter! Also, shop Flash Sale Thursday, a 24-hour sale, featuring different collections each week at up to 60% OFF! (All Flash Sale Thursday sales are final.)!
What is your return policy?
Any unused products may be returned or exchanged within 30 days of the order date on your invoice, as long as the packaging and/or hang tags are still intact. Some exclusions apply. Please see our Refund Policy for details.
Please use our self-serve portal or call us at 818-992-9911 for a return authorization number prior to sending back your item(s).
All Flash Sale Thursday sales are final.
SPECIAL RETURN POLICY On Thermals/Holiday: Because our Thermal/Holiday Collection are limited-edition seasonal collections, items can only be exchanged for other items within their respective collection (Thermals can only be exchanged for other Thermals, and Holiday items can only be exchanged for other Holiday items). Items must be brand new, unworn, and with all tags and labels attached, and must be sent back within 14 business days of purchase. Returned merchandise from these collections will only be issued a merchandise credit, less a 25% restocking fee. No refunds will be issued on Thermals or Holiday items. Please contact us for a return authorization number before sending back any merchandise.
Do you honor price adjustments during on orders made before a sale?
We honor price adjustments for orders placed up to 7 days prior to our Black Friday sale and any other large sitewide sales. Price adjustments are refunded in the form of a shop credit, not money back. We do not offer price adjustments on Flash Sale Thursday/Flash Sale Weekend sales, clearance items, or any other non-sitewide sales/discounts.
Didn't find what you were looking for? Contact us with any other questions you may have!